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Bookings The lead name making the reservation with us enters into a binding contract that will come into existence when we dispatch a confirmation account to you. The lead name member accepts these booking conditions for himself/herself and on behalf and with consent of all persons included in the reservation. The booking conditions apply for all types of reservation methods, e.g. booking by telephone, E-mail or facsimile. The accommodation is exclusively for you and your party named on the booking form, the accommodation cannot be sub-let or assigned and no other persons not listed on the booking form may use the accommodation. The maximum occupancy for our Villa is 12 persons (14 by prior arrangement only). The number of persons occupying the property may not exceed this limit as law sets it out. Government authorities determine this limit within the guidelines for fire safety. Prices are per week for the villa, not per person. All rentals include Florida State Tax at 13%. Prices include Electricity, air-conditioning and/or heating, local telephone calls and cable TV. Pool Heating is available as an extra. Please note that the pool may take up to 24 hours to reach its optimum heat. The rental period begins at 4.00pm on the day of arrival and terminates at 10:00am on the day of departure. Early check-in or late checkout is not permitted without express permission of the property owner. If a Renter fails to check out as agreed he/she may forfeit his/her security deposit and incur additional charges. Payments and Deposits Currencies accepted are the British pound (GBP) and the US dollar (USD) A completed booking form with a non-refundable deposit of 20% of the total rental is required to secure your booking. Full payment is required no later than 10 weeks before arrival date, together with a security deposit of $400/£200. If a booking is made within ten weeks of arrival the full amount is due at the time of booking. The security deposit less any required charges will be returned as soon as our management company provides us with a completed checkout report after your stay. This will normally be no later than 30 days after departure. The client will be held solely responsible for any damages or breakages caused to the property or contents during their stay. Charges may be applied for breakages, repairs or excessive cleaning costs. In the event that we have to retain either in full or part of the security deposit a receipt of such items will be provided. We reserve the right to pursue a guest for recompense for any and all damages caused which may exceed the value of the security deposit and will require payment within fourteen days of being served notice of this. Cancellation Policy If clients should cancel, or the owner cancels the booking due to non-payment of balance due within the defined timescale, cancellation charges will be levied as follows: Period before occupancy date: Cancellation Charge: More than 70 days Deposit only 30 to 70 days 50% of total rental Less than 30 days 100% of total rental In the unlikely event that circumstances necessitate the cancellation of your booking by ourselves, we will refund any monies paid to us (without interest, compensation or consequential loss of any kind). However we will seek to relocate your booking with our management company to a similar or superior standard accommodation. This does not affect your statutory rights as a consumer. Force Majeure: The owners and their agents accept no responsibility or liability for any loss or damage or alterations to the terms of this booking caused by events beyond the owners control including but not restricted to war, civil unrest, flight delays or cancellations, adverse weather conditions (including hurricane), fire, flood or industrial dispute. Safety and Security To ensure your comfort, security and peace of mind, our home is registered with the State Authorities and is in full compliance with all relevant legislation. Security, smoke, carbon monoxide and fire detection alarm systems are in place along with certified fire extinguishers. Wherever possible, valuables should be left in a secure place and out of sight. We are not responsible for any items left at the vacation home during or after your stay; however, we will do our best to help you locate lost items. Please check the entire home and pool area prior to leaving. When not in the villa and upon final checkout guests must close and lock all windows and doors. If the villa is left open or exposed to the elements while occupied or unoccupied during or following a guests stay, the Renter will be liable for damages due to unauthorized entry or exposure to the elements that would otherwise not have occurred had the villa been properly closed, locked and the Security Alarm set. Please ensure that you are adequately insured for your holiday and should include personal and cancellation protection. Renters are liable for all damage and loss to our home. The owners and their agents accept no liability for any personal injury, accident, loss to or damage to any persons or their personal effects, however caused. Glass is not permitted in the pool area at any time. Plastic items have been provided and must be used. The swimming pool is used entirely at the guest's own risk. Diving is strictly prohibited and children must be supervised at all times. In accordance with Florida law, a retractable safety fence is in place around the pool and spa to ensure that children cannot enter the pool or spa without the knowledge of the adults. Guests are solely responsible for the correct use of this device. Outdoor Barbeques are available for hire from our Management Company at an additional charge. We the owners are not responsible for any terms and costs agreed between our Management Company and the Guest. For health and safety reasons any Barbeque must be used outside of the screened pool area and in accordance with Management Companies instructions. Barbeques will be entirely at your own risk. Complaints Our management company inspects the property before and after each rental. However if the renter arrives at the rental property and notices any damage to the property they should call to notify the management company of this damage within 24 hours of their arrival to avoid being held responsible for such damages. In the unlikely event of a problem arising relating to the villa during your holiday you must contact our management company immediately, who will seek to resolve the matter as soon as possible. It is very important to us that you enjoy our villa and if you feel the matter to be of a serious nature could you please contact us within seven days of departure from the villa. However, if you failed to inform our management company during your stay we will not accept any responsibility. Disclaimer We have provided various appliances and equipment in our vacation home. This equipment is maintained in good working order but as is the nature of such items these may at times break down or not function properly. We cannot accept any liability for failure of these appliances. However if this occurs during your stay please contact our management company and they will endeavour to repair or replace the item as quickly as reasonably possible. We cannot accept any liability for failure of public supplies or utilities such as water, sewer, electricity, cable television, telephone service, wireless Internet or air conditioning systems. Nor for the consequences of the action or omissions of people who may control or supply main services, or any action taken in the vicinity of the property reserved, by any authority over which there is no control. Free High Speed Internet Access is available for guests use. A Laptop with wireless capability or an Ethernet cable is required. Guests are responsible to abide by state and federal laws with regard to restricted websites and restricted materials and assume full responsibility for any Internet activity at the villa during their stay. A free telephone service is provided for US calls only. All brochure and website descriptions are given in good faith; no liability can be accepted for errors or omissions. The owners their agents and authorized service personal reserve the right of entry at any time. The Renter will be notified prior to any necessary entry to the property unless entry is required due to emergency for the safety of the homes occupants or to prevent damage to the home. Please note that our home is self-catering and has an initial supply of consumables (i.e. toilet tissue and soap). Once these have been used it is not the responsibility of the management company to replenish these items during your stay. Conduct The Renter is responsible for his/her own conduct and the conduct of all members of their group during their stay at the rental property. Renters are liable for all damages and/or loss to the rental property caused by them or as a result of their negligence or caused by or as a result of negligence by anyone permitted on the property during their stay. The removal of anything from the rental property without the permission of the property owner is considered theft. The Renter is responsible for any items removed from or lost that belong to the rental property. We aim to offer a complete home to all guests and are not able to do this when part of any themed room is missing. If an item is taken and we cannot replace or recover the missing item or items we will be forced to re-theme the entire room and take new photos. Any expenses caused by the theft of any item or items will be charged to the Renter. We are happy to tell any guests where we purchased any item and its cost. Smoking is allowed on the pool deck but not permitted anywhere inside the villa. Smoking in the villa will result in the loss of the security deposit. If any guest, or person in the villa during a guests stay, is noticed smoking or found to have been smoking in the rental property the guests may be asked to vacate the premises immediately without a refund of any kind. It is a Criminal offence to tamper with our pool equipment. Under no circumstances are any guests to tamper, adjust, turn or move any controls pertaining to the pool pump, heater or timer at any time. In doing so you will automatically incur extra charges and be solely responsible for any losses and damages that occur as a result of tampering with this equipment. If you encounter any problems with the pool please contact our management company for assistance. No Pets are allowed in our property. This is to prevent any allergies for future guests. Law This contract is subject to and shall be constructed in accordance with the laws of England and parties hereby submit to the exclusive jurisdiction to the English courts. |
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